Instructions

You can simply fill in an order - the system asks you to fill in your information when needed.

Yes. All communications between you and Lingosaur are secured using SSL, the same mechanism that online banks use. This makes it practically impossible for anybody to eavesdrop without you knowing about it.

We acknowledge that we may be translating documents that are sensitive or important for you or your business. Information relating to the translation, the nature of the translation and any information you transmit to Lingosaur shall be treated with the strictest confidentiality.

We seek to take every possible measure to keep your information safe, and our freelance translators are bound by confidentiality agreements. Your documents will only be seen by the person translating or proofreading them, and occasionally by a select few for quality control purposes. After the completion of the translation, your documents are automatically deleted from Lingosaur’s servers.

If you hesitate to upload documents directly into our service for any reason, please contact us and let us come up with a customized solution for you to get the job done.

Yes. In fact, Lingosaur does not directly handle any credit card information. The information is managed by Finnish Web Payments’ (Suomen Verkkomaksut) secure payment processing server. You can get more information about them from www.suomenverkkomaksut.fi.

We accept MasterCard, Visa and all Finnish online banks. Invoicing is also available for business customers.

It means you do not need to pay for gold when you only need silver. The world is full of talented people who can translate text but only a small part of them are professionals. We let you choose the level that best fits your needs and budget. Here are some examples of the various levels:

Professional

Official materials, such as brochures or instruction manuals, marketing materials, newsletters, and other materials for publication.

Normal

Informal materials, such as blog texts, emails, internal memos, training materials, reports and anything else that does not require absolute perfection. Note! Our quality guarantee only applies to the factual content in normal-level orders.

Superior

The Superior quality level includes, in addition to the professional translation work itself, double proofreading done by another professional translator. Please note that the additional proofreading task requires a longer deadline and thus the delivery times for Superior-level orders are longer.

When you place an order, we give you a date when the translation is ready. The date is based on the total amount of words in your documents. A translator typically translates about 200 words per hour, or about 5 full A4 pages per day.

If your material is very large (hundreds of pages) we recommend that you contact us directly, so we can divide the assignment among several translators to speed up the process. You may also split the material into smaller portions yourself and submit it as multiple orders.

If you need the translation sooner than the given date, please contact us directly.

We do not provide proofreading as an automated service yet, but you can contact us directly to get it done.

To avoid paying for unnecessary work, you should exclude such parts from your documents before uploading them.

Do not worry. We will contact you in case there are questions concerning your order. If you want to add something to the order, please contact us.

Yes. We can give you a guarantee that you get a translation you are satisfied with.

After confirming a translation order, you may contact us and request cancellation. However, due to our streamlined processes, it is possible that a translator has already started working on your documents, within just minutes from your confirmation. If not, we can cancel the order.

We currently accept:

• Microsoft Office documents: doc, xls, ppt, docx, xlsx, pptx
• OpenOffice.org documents: odt, ods, odp
• Other: pdf, txt, rtf

Please contact us if you need to translate any other type of document.

The translated document will be returned to you in the same format.